Located near the Gare du Nord, Chabé has recently opened a relaxation area in the heart of Paris.
The mission of this lounge is to transform our clients’ travel experience by offering them a haven of tranquility in the heart of one of Europe’s most dynamic rail hubs.
Nordine Ichou, Lounge Manager, oversees the smooth running of operations and manages a team of 8 employees dedicated to providing exceptional service to our clients.
In this interview, Nordine talks about the service offered at this new lounge.
What are the main services offered by the Chabé lounge?Our lounge offers a full range of bespoke services to ensure a luxury travel experience for our clients. Upon arrival, we offer an “end of platform” service, where our agents wait for our clients and then accompany them from their train to the lounge. Conversely, for departures, our clients can enjoy the lounge while waiting for their train, before being accompanied to the station by one of our agents.
Once at the Chabé lounge, our clients can enjoy a quiet space to work or simply relax while waiting for their connecting train. We also offer luggage assistance services, with the option of using a cart to transport suitcases, as well as services for People with Reduced Mobility (PRM).
In short, we take care of everything. The lounge is often used as a waiting room for Eurostar passengers, offering all the amenities they need to start or finish their journey.
The Group has designed this lounge to meet a strategic need, placing the comfort of our clients at the heart of our approach. Accustomed to luxury service, our passengers deserve a smooth, pleasant travel experience. It was therefore unthinkable for them to have a complicated or stressful experience in the station.
We couldn’t remain passive in the face of this situation. So the Group took the initiative to change things.
The Chabé lounge was designed to improve the way we welcome our clients, while optimizing working conditions for our chauffeurs. By providing a dedicated space, we have not only made it easier to welcome clients, but also reduced parking problems around the station, enabling our chauffeurs to work in better conditions. This guarantees a smooth and serene service, contributing to a high-quality client experience.
Our lounge is designed to offer maximum convenience to our clients, whatever the length of their stay. We’ve created a space where everyone can relax or work.
For everyone’s comfort, the lounge is equipped with a TV with news channels, WIFI, a meeting room that can be privatized for business meetings, a selection of hot and cold drinks, and changing rooms where our clients can change.
Our team is also trained to offer concierge services such as booking a private chauffeur for a city outing or organizing a specific service as required. Our mission is to put ourselves entirely at the service of our clients, to offer them an unforgettable experience.
Traveling with complete peace of mind, being taken care of by a century-old family business specializing in luxury mobility, is an essential asset for our clients. The personalized support provided by our coordinators plays a key role in this experience.
We take particular care in recruiting and training our teams to offer a luxury service. Our team of nine coordinators is entirely dedicated to the management of this new space, guaranteeing smooth, efficient service. They are on hand from 6 a.m. to midnight, 7 days a week, to welcome, guide and ensure that every visit to the station is as pleasant as possible.
Personalized follow-up of our clients is set up before their arrivals, with an eye on train departure and arrival times, so that we can adapt our services and be proactive. This bespoke service ensures total flexibility, enhancing our travellers’ peace of mind.
For some clients, particularly 5-star hotels and palaces, we need to be perceived as an extension of the establishment. To achieve this, we personalize the welcome, even down to the detail of the umbrella, for example, bearing the colors of each hotel. This strengthens the relationship of trust and enhances the experience of our clients, ensuring continuity of service from the station to their destination.
We regularly receive feedback from our clients who use the lounge, delighted by the quality and efficiency of our services.
One striking anecdote is that of a Director of a Parisian Palace, who needed to change before catching his train. Our lounge enabled him to get ready in complete tranquillity, just before his departure, perfectly illustrating the usefulness of our space.
During this summer’s major sporting event, we had the opportunity to welcome numerous athletes and teams, including the Chinese delegation, the Argentine basketball team, and the Los Angeles Organizing Committee.
Finally, we also had the opportunity to “save” a VIC’s trip: his cat, who didn’t have a passport, couldn’t accompany him. We therefore kept the animal in our lounge until the client could return the next day to collect it, an anecdote that clearly demonstrates our commitment to offering a bespoke service.
We’re delighted to see that, despite its recent opening (only five months ago), the Chabé lounge has quickly proved its efficiency and ability to meet clients’ expectations.
Today, our team is dedicated to operating in all Paris stations, which reinforces the relationship of trust we have with our clients. In just a few months, the Chabé lounge has become a benchmark for personalized, bespoke service.
