The Gare du Nord greeter plays an essential role and offers a premium client experience in one of the busiest railway hubs in Europe. Located near Gare du Nord, this concierge service is designed to provide a personalized welcome, ensure smooth departures and arrivals, and enhance the travel experience of clients, whether they are in transit or departing.
The greeter’s work begins well before the arrival of travelers. When the lounge opens, they carry out a series of crucial tasks to ensure every client can enjoy a pleasant and functional environment:
Even before passengers arrive or depart, the greeter contacts the chauffeurs to prepare the journeys and anticipate specific needs, as well as the arrival and departure of trains. This includes confirming the number of passengers and pieces of luggage in order to determine whether baggage carts or other special services are needed.
Whether for a departure or arrival, the greeter plays a key role in accompanying passengers.
For departures, clients are guided from the Chabé lounge to their Eurostar train, or to their platform if traveling to Brussels or Amsterdam.
Upon arrival, the process is just as meticulous: passengers are welcomed, guided to the lounge, and informed about practical services such as tax refund procedures, currency exchange offices, or nearby shops.
Throughout this assistance, the greeter provides a detailed presentation of the lounge’s services, such as the possibility to relax in a calm space, enjoy concierge services, or take advantage of a selection of premium beverages and amenities.
One of the most valuable aspects of the greeter’s service is proactive communication. In the event of a train delay, the greeter informs passengers in real time and answers their questions about available services within the station, such as access to the pharmacy or luggage storage.
This information management is key to providing peace of mind for travelers, especially those with tight connections or specific needs.
As the day comes to a close, the greeter is responsible for closing the lounge at 11 p.m.
The role of the Gare du Nord greeter at Chabé is essential to delivering a travel experience that goes well beyond expectations. Thanks to a proactive approach, tailor-made service, and constant attention to detail, the Chabé greeter ensures a high-quality welcome and exceptional care, whether for a departure, an arrival, or a transit.
